Policies

Orders successfully placed will receive an order confirmation email upon placing. If you do not get an order confirmation, your order has not gone thru. Cart items that are not purchased will not be saved for you.

Once an order has been placed we cannot swap items or make changes to the order. 

We cannot combine orders. 

No cancellations. 

We reserve the right to make an exchange before offering a refund. Return shipping on the original order will be paid by the customer. 

Shipping is paid by the customer. Damaged/lost items will require a claim to be filed with the shipping carrier. Once the shipment leaves our hands we cannot be responsible for what happens to the item.  You will receive an email with the tracking information once the item has been shipped. 

Please check your information before placing an order. Errors in your shipping and/or billing information may result in misdelivered or delayed shipments. 

Upon receiving your order,  please inspect your item. If you have any issues, please contact us with your concern and photos within 24 hours. Viability is not always apparent, as some tubers have come out of cold storage and will not have visible sprouts started yet. 

Tubers and bare roots will also vary in size and shape, but do not affect their viability. 

Please feel free to contact us via email. All communication is expected to stay professional and respectful. We expect to be given the opportunity to make it right before any negative reviews or social media posts are made. Violation of this expectation may result in you no longer being able to conduct business with us in the future. 

Local pick up times will be announced via email. If you cannot make the pick up time, please contact us to make other arrangements. 

Dahlia tubers and bare roots will be sent out in Mid to Late April, unless otherwise noted on the listing.